RunWell4Life · Help

Frequently asked questions

Quick answers about memberships, purchases, logins and more. Still stuck? We're one email away.

Getting started

What is RunWell4Life?

RunWell4Life is about the Life of Running and the Running of Life — the miles that build the body, and the lessons that build the life. It's part of a family of wellbeing brands powered by FlourishIQ.

What's the difference between The Clubhouse and the courses?

The Clubhouse is a low-cost monthly membership — your Quotes Explorer, journaling and the Self-Coaching Advisor, refreshed and ongoing. The courses are our premium, year-long programmes on the FlourishIQ platform: RunWell4Life: Mental Mastery (the mind) and RunSmart (the body) are the two running pillars — take either, or both as "The Complete Runner" — alongside CompeteWell, the Gritty VIPER and Build Well. Enjoy The Clubhouse and the courses separately or together.

What does the membership include — is it just Mental Mastery?

No. The running membership has two pillars: RunWell4Life: Mental Mastery trains the mind (69 tools, 16 weeks) and RunSmart trains the body (101 tools, 9 modules — McMillan/Daniels-calibrated plans, pace zones, Comrades & Two Oceans strategy, fuelling and injury monitoring). Together they're The Complete Runner. See all courses and bundles on the Membership page.

Do I need an account to browse?

No — the Quotes Explorer, Books We Love, the free taste of the Self-Coaching Advisor and Founder's Reflections are free to explore. You only log in once you've bought something or joined a membership.

Logging in

Where do I log in?

There are two homes, shown on the Log in page:

Ebooks and card decks aren't behind a login at all — they're emailed to you as direct downloads.

I forgot my password.

On the relevant login page, use the "forgot password" link to reset it by email. If you're still stuck, email support@runwell4life.co.za.

Purchases & downloads

I bought an ebook or card deck — where is it?

Ebooks and card decks are delivered directly — we email you a download link, there's nothing to log into. Personalised decks are generated with your name and emailed once ready.

My download link expired or won't work.

Download links are time-limited and allow a set number of downloads, so save your file to a device you keep. If it's expired or faulty, email support@runwell4life.co.za and we'll reissue it.

I have a code to redeem.

Group, gift and bundle codes are redeemed on the Redeem a Code page.

Group, club, race & event orders

Can I buy for a group, club or race?

Yes. See Group & Club Orders for Clubhouse seats and bulk decks, or Race, Club & Event Editions for personalised, branded card decks for members or participants.

Billing & refunds

How does billing work, and can I cancel?

Memberships are billed up front each period and you can cancel any time from your member area — billing stops and you keep access until the period ends. Courses are a one-off year's access.

What's your refund policy?

If something genuinely went wrong — a double charge, a charge in error, or you can't access what you paid for — we'll put it right. Personalised products already generated can't be refunded. Full details on our Refund Policy page.

Affiliates & partnerships

Do you have an affiliate programme?

Yes — earn a commission for sharing RunWell4Life. See the Affiliate Program for rates and to sign up.

Didn't find your answer? Contact us — we usually reply within a day or two.